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How We Keep Your Account Safe and Private

When you open an account at bintang123, we collect and protect your personal information with the same care we give to your withdrawals.

Data encrypted in transit and at restLocal payment details handled separatelyYour request to update or remove data honoured within 30 days
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bintang123 How We Keep Your Account Safe and Private
GET IN TOUCH

Contact Us About Your Privacy

If you have questions about how we use your data, want to update your information, or need to request a full copy of what we hold, our support team is ready to help. We respond to privacy requests within 30 days. Reach us via live chat during lobby hours, email for detailed matters, or phone if you prefer a direct conversation.

Team online

Live Chat

Open a chat window in the lobby top-right corner. Available 09:00–23:00 WIB daily. Fastest for account access questions and data-update requests.

Email Support

Send privacy queries to [email protected]. Include your account username and a clear description of what you need. We reply within 48 hours on business days.

Phone Support

Call our data-protection line Mon–Fri 10:00–18:00 WIB. We walk you through data-access requests and explain your rights in detail.

SECURITY FIRST

How We Safeguard Your Privacy Every Day

Our infrastructure encrypts all data in transit with TLS 1.2 or higher and stores sensitive records in isolated databases.

Encryption Standard

All data moves through TLS 1.2+ channels. Stored records use AES-256 encryption. Payment tokens shield your DANA, OVO, GoPay and QRIS details from our own servers.

Data Retention

We keep active-account data while you play. Withdrawal records stay for 24 months for tax and fraud checks. Game history is anonymised after 24 months unless you request deletion sooner.

Account Security

Passwords are salted and hashed. Optional two-factor authentication via SMS adds a layer. Suspicious logins trigger a security email; you can revoke unauthorised sessions instantly.

Third-Party Access

We share data only with payment providers (DANA, OVO, GoPay, QRIS), ID verification services, and legal authorities when required by law. Never sold to marketers.

Your Rights

Request a copy of your data, correct inaccuracies, or ask us to delete your account and associated records. Submit requests via live chat or email [email protected]. We respond within 30 days.

Cookies & Tracking

We use session cookies to keep you logged in and analytics cookies to understand lobby behaviour — never to sell profiling data. You can disable non-essential cookies in your browser settings anytime.

Your Privacy Questions Answered

We collect your name, email, phone number, date of birth, and proof of identity (ID card or passport scan). We also record your IP address and device details. When you make your first deposit via DANA, OVO, GoPay or QRIS, we store the transaction ID and timestamp. This data helps us verify you're eligible and prevent fraud.

We retain active-account data while you hold your account. Withdrawal and transaction records stay for 24 months to comply with financial reporting rules. When you request account closure, we securely delete personal details within 30 days, except records we're legally required to archive. Gameplay histories are anonymised after 24 months.

Yes. Open the Settings menu in your lobby account tab, select 'Data & Privacy', then choose 'Request My Data'. We send you a full export within 30 days. Alternatively, email [email protected] with your username and we'll arrange it manually. The file includes registration, payments, game sessions, and device logs.

Completely. We never store full card or wallet credentials. When you deposit, the payment provider (DANA, OVO, GoPay or QRIS) gives us a secure token in return. That token is encrypted and kept separate from your account profile. Our systems never see your actual payment method details.

Only you and our support team (for dispute resolution or security checks) can access your full game history. We don't share gameplay records with third parties unless legally required. Analytics we run are anonymised — no individual player profiles are sold. Withdrawals are reviewed by our compliance team to detect fraud, but not disclosed externally.

We conduct security audits quarterly and test our defences against attacks. If a breach occurs, we notify all affected account holders within 72 hours via email, explain what was accessed, and provide free credit-monitoring or account-recovery assistance. We also report to local data-protection authorities where required by law.

Yes. In Settings, select 'Close Account Permanently'. Confirm your choice and we delete your profile, personal details, and game history within 30 days. Transaction records required for tax and fraud-prevention rules are retained anonymised for 24 months. You can request early deletion by emailing [email protected]; we'll comply where local law permits.

Related Pages

bintang123 Indonesia About Us Register bintang123 Login FAQ